Service request

Tell us what it’s doing.

Four short sections. Your description gets read against the failure patterns for that equipment before anyone drives out, so the truck arrives with the right parts.

About two minutes

No phone queue, works at 5am

Triaged instantly

Preliminary diagnosis on screen

Stocked first visit

Parts loaded before dispatch

01How bad is it right now?

Completely downNot serving. Needs the fastest slot available.Working badlyStill running but not right — quality or reliability is suffering.Routine serviceMaintenance, calibration or a filter change.Quote or installNew equipment, a move, or a water system.

02Which machine?

Type*

MakeStart typing — the list will suggest.

Model

03What is it doing?

The more specific you are, the better the truck gets loaded. Noises, error codes, when it started, what changed, whether it affects one group or all of them.

Describe the problem*

PhotosOptional. Up to 3 — the machine, the display, anything leaking.

04Where do we come, and who do we ask for?

Business name

Your name*

Email*

PhoneFastest way to reach you about scheduling.

ZIP code*

You’ll get a preliminary diagnosis on screen straight away, and a human reply to confirm scheduling.

Prefer to talk it through? Email service@northtexasespresso.com. For a machine that is completely down, the form above is still faster — it reaches the technician already triaged.